WebRezPro Review[Updated 2023]

WebRezPro™ is a powerful, cloud-based property management system designed for properties of all types and sizes. The fully integrated and automated solution saves lodging operators time and increases revenue by streamlining and modernizing daily operations.

About WebRezPro

WebRezPro is a secure, all-in-one cloud property management system that simplifies operations for hotels and motels, multi-property groups, inns, vacation rentals, hostels, and campgrounds. The automated, easy-to-use system saves time and money while boosting direct bookings and improving guest experience. Trusted since 2003, WebRezPro is used by 2000+ properties in 45 countries and is consistently chosen for its flexible features, excellent customer support, and comprehensive data protection.

Also Read: Hivelocity Review

WebRezPro is a complete, automated and flexible cloud property management system designed to increase productivity and revenue for all types of accommodations. From reservation and inventory management to accounting and reporting, the full-featured yet easy-to-use solution modernizes and streamlines front desk and back office operations.

WebRezPro provides lodging operators with an innovative, secure and affordable solution that includes a fully integrated, commission-free online booking engine, connects with other hotel systems, is optimized for mobile devices, and is backed by a helpful and responsive technical support team every step of the way.

Benefits and Insights

Why use WebRezPro?

Key differentiators & advantages of WebRezPro

• Multisite Property Management: Handle marketing, management and accounting for a diverse range of properties from a unified platform. Allow employees remote access, centralize guest data and deliver consistent service standards across every unit. 
• Contactless Guest Experience: Promote social distancing, reduce overhead, and expedite check-ins via online booking kiosks and self-guided check-in processes. Design personalized guest agreements using a template library and WYSIWYG editor. 
• Streamline Accounting: Quickly reconcile accounting data with bank statements, invoice ancillary services, maintain property-specific ledgers and set up vendor accounts. Integrate with QuickBooks Online and M3 for in-depth functionalities. 
• Drive Direct Bookings: Avoid paying commission for third-party reservations using a personalized booking engine widget to take direct bookings from the business website. 
• Simplify Front Desk Workflows: Manage the entire guest journey from pre-check-ins to post-check-outs with a comprehensive set of front desk tools, including drag-and-drop calendars, guest profiles, folio splitting, group billing and invoicing, waitlists, loyalty programs, and more. 
• Secure Environment: Protect hotel and guest data with a PCI DSS compliant platform. Every login requires two-factor authentication, data flows are SSL encrypted, and the software is EMV certified for smart payments. Block unauthorized addresses with IP restriction settings. 

Industry Expertise

Serves hotels, motels, campgrounds, bed and breakfasts, RV parks, vacation rentals, and medical centers.

Key Features

• Booking Engine: Streamline booking experiences by choosing between parallel and carousel booking engines. Allows guests to navigate through different rooms in multiple languages and currencies with access to pictures without any processing charges. 
• Centralized Dashboards: Use centralized dashboards to track and schedule bookings, inspections and maintenance issues. With automated government compliance tax reports, train staff quickly to prevent manual errors. 
• Guest Handling: Schedule and track check-ins, check-outs, capture electronic signatures, manage group bookings and enable paperless transactions. 
• Integrations: Cloud-based deployments allow collaboration with other revenue management, POS and entertainment systems. Zenya, Travelclick, Tripadvisor, Airbnb are some of the 100+ platforms available. 
• Real-Time Reports and Analytics: Analyze and generate monthly, sales, daily reconciliation and custom reservation reports to track performances. 
• Financial Overviews: Monitor receivables, invoices, investor payouts, commissions, deposits, customer profiles, vendors and taxes with its intelligent accounting module. 

Limitations

At the time of this review, these are the limitations according to user feedback:

•  The booking engine has an outdated interface. 
•  Doesn’t provide a channel manager. 
•  Has a steep learning curve. 

Pros and Cons Of WebRezPro

PROS

• I used WRP in 2008 and was so happy to learn that this program was in use at the new property I joined in 2022. It was like seeing an old friend.
• This is a fabulous PMS system for our boutique hotel. I have the ability to easily check reservations and availability from anywhere that I can get wifi.
• Honestly, the support is so far above standards it’s amazing and no other platform provides the quality of service that is direct.

CONS

• It does not work well at all on a mobile device.
• Also having to create an allocation for each date range is a lot of work when other systems just use a grid of room types and dates with block/ pickup/ alloca…
• It is one of the least user-friendly software I have ever used. All the functionalities are difficult to find within the platform.

The Bottom Line

WebRezPro is a cloud-based hospitality property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels and vacation rentals. WebRezPro enables property managers to handle front desk, reservations, housekeeping and accounting through a single interface. The system allows users to advertise deals, set-up special rates, create packages and reserve blocks of rooms for groups.