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CrocWeb, established in 2009, is one of the leading Canadian web hosting providers offering first class support and uptime. Our packages are designed for personal, small business and corporate clientele who need quality, prompt assistance and service.
We are headquartered within Canada however our unsurpassed 24/7 technical support allows us to serve an extremely diverse clientbase from around the world. Our name-brand servers are housed within top tier datacenters in Montreal, Quebec, Canada to deliver an optimum blend of affordability, flexibility and reliability.
CrocWeb Amazing Speeds, Erratic Issues
When things are working as they should, CrocWeb serves websites insanely fast. To give you an idea of how fast “insanely fast” is, here’s the Pingdom test result of one client’s business website on CrocWeb’s servers:
Also Read: Globat Web Hosting Review
The site loads in less than half a second and my client is VERY happy about this. This site was previously hosted on another Canadian server and it used to load in more or less 3 seconds. Three seconds may not seem too long for some, but every second is critical when it comes to online businesses. Believe it or not, a few additional seconds in loading time could spell the difference between securing and losing a potential customer. This means having a 480ms load time is a huge plus for this site and moving it to CrocWeb was obviously the right decision.
I’m sure you noticed I wrote “when things are working as they should” above. I said this because there were several occasions when websites would just load very slowly for me and for my clients. The random slowness seldom happens though so it’s not something I’m overly concerned about. I just wish I knew why because this has been going on for some time now. I did contact CrocWeb but I never got any useful info from them (more on this later) so I still have no clue why something as erratic as this happens.
Solid Uptime Brings Peace of Mind
In the two months that I’ve been hosting with CrocWeb, I’ve had a total downtime of 17 minutes. According to my uptime monitor, the longest downtime lasted 9 minutes and this was because of a kernel panic which required a server reboot. My uptime monitor reports a 99.97% uptime for the last 30 days and this is pretty darn good for a shared server!
My clients expect their websites and emails to work without any issues. The statistics I posted above are proof that CrocWeb is committed to providing a reliable service that can live up to high expectations. This brings me peace of mind because I know I would never have to worry about clients getting angry due to sites or email accounts being down for hours.
CrocWeb sure knows what they’re doing on the technical side as evidenced by their solid uptime and fast (well, most of the time) servers. However, I believe they need to work on their support department’s transparency, commitment, and most importantly, consistency.
Sometimes they take time to make sure your sites are up and running, sometimes they send you one-liner replies which are of little to no help. I’m sure their clients would appreciate it if they exerted more effort in resolving issues and providing details on why this and that happened.
Reasonably Priced Hosting Plans
CrocWeb has one of the most reasonably priced hosting plans out there, period. Their plans are affordable, and one thing I like about them is they don’t have silly limitations like you can only host one website if you choose the cheapest plan.
The prices on their website may be a bit confusing because they display triennial rates on their homepage. One of my biggest pet peeves is when hosts advertise a very attractive price on their homepage, then by the time you reach the checkout page you find out you’re going to have to pay for three years in advance.
Thankfully, CrocWeb doesn’t have huge homepage banners screaming “$2.95 PER MONTH!!!” They also made sure it’s clear that it would be $5.95 per month for their “Egg Croc” plan if you choose to pay monthly. I would’ve honestly given them a lower Price score if they didn’t have those “Monthly,” “Annually,” etc. buttons on their web hosting info page.
Call me nit-picky if you want, but I feel that customers should at least have an idea of how much they’re going to pay BEFORE they even reach the order form. CrocWeb seems to understand that as well and I can’t help but give them two thumbs up for it.
CrocWeb is a solid web host, no doubt about that. They provide dependable and feature-packed hosting services at amazing prices. They’re very close to being the perfect Canadian host and I hardly have any serious complaints about them. One thing I’d like to reiterate: CrocWeb should work on improving their consistency in speed and support, but not in a sense that they’re so bad in those aspects they’d have to do a major overhaul in their company. It’s more of making something good much, much better.
CrocWeb is definitely one of the top hosts I’ve ever used. Sure, there may be a few hosts that I’d personally pick over them, but if someone asked me to suggest a Canadian hosting provider, CrocWeb would be one of my top recommendations.